Gibraltar Health Authority
Overhauling ageing hospital networks to power future-ready healthcare services
Gibraltar Health Authority (GHA) provides healthcare services at St Bernard’s Hospital in Gibraltar, focusing on primary care, secondary care, public health, and mental health support. When legacy infrastructure placed crucial service delivery at risk, GHA trusted our experts to take care of the full overhaul, setting a long-term project into motion that would elevate the organisation’s entire wired and wireless network suite, and build an unbreakable partnership with EDNX.
Key deliverables
End-to-end delivery, from planning and design to deployment and testing
Core network switch upgrades and routing optimisation
Firewalls for perimeter, internal security, and remote access
Commissioning ExpressRoute for Microsoft Azure connectivity
Wireless LAN controllers and access point upgrade
Identity Services Engine – used for authentication and authorisation of users and devices on the network (wireless and wired)
GHA’s challenge
Like all our projects, our collaboration with GHA was built on human rapport. With a longstanding relationship dating back to 2014, our co-founders, Dave and Wojtek, had personally worked on accounts with the team before incorporating EDNX in 2018. This gave us an intrinsic understanding of the business’ infrastructure and long-term goals, as well as strong connections between our experts and GHA’s IT manager, Herman Hurtado. In the short term, GHA would need to overhaul its ageing networks. But in the long term, this would form an essential part of the organisation’s digital transformation, building resilient and scalable infrastructure ready to take on the evolving challenges of the healthcare sector.
With end-of-life equipment that was no longer fit for purpose, GHA risked invalidating support and compromising business-critical services. Specifically, without upgrades to its core network switch, wireless LAN controllers, and firewalls, the company’s legacy hardware would be impossible to update – placing data integrity, patient confidentiality, and critical connectivity at risk.
Our solution
Digital transformation in an industry as complex as healthcare does not happen overnight. And without a reliable network of Cisco experts, GHA needed a trusted partner who could deliver every technical detail to the highest standard. With pre-existing knowledge built from prior engagements, and a team of seasoned engineers known for getting it right the first time, we knew the perfect route.
From planning and design to deployment and testing, our solution included:
● Core network switch upgrades and routing optimisation
● ExpressRoute for Microsoft Azure connectivity
● Firewalls for perimeter, internal security, and remote access
● Identity Services Engine for user and device authentication
● Wireless LAN controllers and access point upgrades
While many competitors may assign projects like this to non-technical account managers, we know from experience that both technical and industry know-how are a must in mission-critical environments like healthcare. Even seconds of downtime can be catastrophic, leading to compromised patient care, operational disruption, spiralling costs, and ruined reputations. So, we cut through the noise – engineers working both on the ground and communicating directly with our client. This straightforward approach, combined with strong personal and professional rapport, allowed us to build the trust GHA needed to confidently drive its digital transformation forward – even with unforeseen travel restrictions introduced along the way.
The result
Our six-year partnership with GHA has completely transformed the way the team works Now, with truly optimised wired and wireless networks, the organisation has a resilient and future-ready foundation to navigate the ongoing challenges of modern healthcare. But our work doesn’t stop there. As an integrated partner that sees clients’ goals as our own, we look forward to further boosting its connectivity and performance as the landscape evolves. For example, we expect further network security updates in the future, including 802.1x to enhance access layer security.
Michael Booth, network architect at EDNX, summarised the project: “Our relationship with GHA has been nurtured over a six-year period, meaning we know the organisation’s infrastructure inside and out. This project wasn’t about deploying one singular technology to solve an isolated problem. It was about understanding GHA’s current and future challenges, looking at the environment holistically, and formulating a long-term strategy to make reliable and secure connectivity a given. From design through to deployment, we’ve worked closely with the team to make this a success. We look forward to continuing our relationship as a trusted partner.”
